SELLER RETURN AND REFUND POLICY

Return or exchange of an item within 14 days will be effective after the item is received. 14-day money-back guarantee from the delivery date. Please follow the policy below:

1. For return information, please contact us at support@caeiuhy.com within 14 days of receiving the package. Your return must be postmarked within 30 days of the date you received the item.

2. We do not accept merchandise for return unless the items are defective due to the seller, in which case they will be replaced (subject to availability) or refunded at the buyer's discretion.

3. To be eligible for a return, your item must be unused, well-packaged in the same condition as you received it, and its resale must not be affected. It must also be in its original packaging.

4. Exchanged gifts are not returnable and cannot be exchanged for cash.

5. All costs incurred by the return shall be borne by the buyer.

6. The air bill number and clear photos of the returned package are required after the buyer sends the package. Before shipping a return, take photos of the item for your records.

7. If the buyer cannot receive the ordered package after 3 months, the buyer may contact the seller for a solution.

Certain situations where only partial refunds are granted (if applicable)

1. The item is not in its original condition, is damaged, or has missing parts that were not caused by the seller.

2. The item was returned more than 14 days after receipt.

Certain situations where the seller cannot refund (if applicable)

1. Returns without original packaging and documentation will be rejected.

2. Opened/damaged packaging boxes will not be accepted for return.

3. The package is lost during return shipping, and the seller never received the returned package.

Refunds (if applicable)

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within approximately 15-20 days.

Late or missing refunds (if applicable)

1. If you haven't received a refund yet, please first check your bank account.

2. Then contact your credit card company; it may take some time before your refund is officially posted.

3. Then contact your bank. There is often some processing time before a refund is posted.

4. If you have done all of this and still have not received your refund, please contact us at support@caeiuhy.com

Exchanges (if applicable)

1. We only replace items if they are defective or damaged.

2. If you need to exchange it for the same item, please email us at support@caeiuhy.com

Shipping

3. Customers will only be charged once for shipping costs (this includes returns); no restocking fees will be charged to consumers for returning the product.

Return Address: 1083 Sumner Street Long Beach CA 90802

If the return is caused by the consumer, the consumer shall be responsible for the shipping costs. The specific amount shall be based on the courier company you choose.
If due to our reasons, the received goods are damaged or incorrect, the consumer does not need to bear the shipping costs for this reason.